All our clients are very important to us, that's why Ultimate Topsoil [Trading under George Davies Turf LTD] ("Company"), has created the following Refund Policy tolet You know how we handle the refunds for the goods ordered and bought on our website https://www.ultimatetopsoil.co.uk/("Website").
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our website. When this Policy mentions"we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.
This Refund Policy is governed by our Terms of Services.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email firstname.lastname@example.org, phone 01234 819 534 or other contacts provided below.
Some of the goods can be returned within 1 day of delivery and are eligible for a refund. You have the right, without giving a reason, to return such goods, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.
See the Exceptions section below to learn more about which goods are not eligible for a refund.
This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.
Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund. If the item is not subject to an Exception, you must place your refund request within 24 hours of delivery of the item.
Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you. In case of the return of the goods, please call us on 01234 819 534.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all completeparts of the product.
You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to accept the returned goods and issue a refund. Once the Goods have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 day to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
Open Bagged Products:
Your right to return quality goods purchased in the online store does not apply to:
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at email@example.com within 1 day upon purchase and provide detailed information, such as:
When submitting a complaint, You must indicate how You wish the claim to be resolved: To
The goods must be returned in the original packaging(with instructions and/or warranty card,if they we redelivered with the product).
Unless the product is defective or the return is a direct result of a Company mistake, we will charge a restocking fee of 20% of the purchase price paid less shipping and handling. Upon receipt of your return, we will issue a credit or refund of the purchase price paid, which will be reduced by the amount of applicable restocking.
Our Policy does not apply to there funds for the goods and services offered by other companies or individuals.